The mother of all pitches and one that most agencies would shy away from. Dell wanted to build its brand and connect with customers. But it didn’t want to lose its original direct, transactional model. Apart being a drawn out exercise in procurement and technology planning, the pitch and the concept needed to be managed centrally for Asia-Pacific and allow for a high degree of customisation by the markets. We had the business for a year before it was realigned into the now-defunct Enfatico. The clients we worked with weren’t happy. Anyway, check out the case study and see how we moved them forward, ending up eventually with a new model that included retail outlets across Asia-Pacific.